Date of Award

2015

Document Type

Thesis

Degree Name

Master of Arts (MA)

Department

Psychology

Committee Chair

Sandra Carpenter

Committee Member

Jeffrey Neuschatz

Committee Member

Jodi Price

Subject(s)

Virtual work teams., Organizational change., Teams in the workplace.

Abstract

Technological advancements have provided organizations the ability to operate on a national and international scale. These businesses may utilize virtual teams to bring employees together from around the country or world to work together to complete an assignment. Virtual teams consist of individuals with different cultures, goals, and styles of interaction who work across time, space, or organizational boundaries via communication technology. By improving the quality of communication between geographically dispersed team members, teams may experience improved productivity and decreased timescales for completing projects. The objective of this study was to investigate how interactions between team members prior to a virtual (i.e., computer-mediated) task impact the overall performance, confidence, and cohesiveness of virtual teams. By manipulating the types of interactions teams have prior to a virtual task, this experiment could identify techniques to increase team cohesiveness as well as enhance communication between team members operating in a virtual environment. Due to the inability to aggregate to the team level, analyses for several of the proposed hypotheses could not be conducted. A significant different in team cohesion scores was between teams that communicated virtually and face-to-face during the initial team meeting. Teams that met face-to-face reported significantly higher levels of collective-efficacy than teams that communicated virtually. However, no significant correlation was found between collective-efficacy and performance on the virtual task.

Share

COinS
 
 

To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.