Date of Award
Master of Arts (MA)
Work--Psychological aspects., Forgiveness., Organizational behavior.
Employees form perceptions concerning the extent to which the organization values their contribution and cares about their well-being (Perceived organizational support; Eisenberger, Hungtington, Hutchison, & Sowa, 1986). The current study examined the relationship between perceived organizational support (POS) and employees’ likelihood to forgive wrongdoings at work. The study was designed to test a moderated meditation model in which the effects of POS on job strain and organizational citizenship behavior were mediated by forgiveness, and the effects of POS are strengthened by perceived organizational competence. I collected survey responses from 201 MTurk workers to test the model. POS was positively correlated with forgiveness. Contrary to my hypothesis, the relationship between POS and forgiveness was weakened by perceived organizational competence. No evidence was found regarding the indirect effects of POS on job strain and citizenship behavior through forgiveness.
Gillmore, Samineh Christine, "Forgiveness in the workplace : the contribution of percieved organizational support and percieved organizational competence" (2018). Theses. 270.