Date of Award
Master of Arts (MA)
Virtual work teams., Teams in the workplace., Virtual reality in management.
Prior research has investigated the benefits that cross-training can have on a number of team outcomes, including performance, transactive memory, team efficacy, and interpositional knowledge. The present study examined the effect that different types of cross-training can have on these outcomes. Rotational and clarification cross-training were predicted to result in better team performance than own-role training alone. Transactive memory, team efficacy, task interdependency, and interpositional knowledge were predicted to mediate this relationship. Results indicate that cross-training had no effect on team performance, which could have been the consequence of information overload or a weak manipulation. Cross-training did significantly impact transactive memory, but not team efficacy, interpositional knowledge, or task interdependency.
Pryor, Amanda, "Cross-training in virtual teams" (2014). Theses. 102.